Frequently Asked Questions
Everything you need to know about shopping with Betsey Johnson.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery's progress.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged merchandise with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements to our chart to ensure the perfect fit for our whimsical silhouettes.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment options like Afterpay.
How should I care for my Betsey Johnson items?
To preserve the quality of our signature embellishments and fabrics, we recommend following the specific care instructions on the inner garment label. Many of our specialty pieces are dry clean only.